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Service & Support

Built by JLS. Backed by JLS.
Expert support services.

No third-party support contractors. No overseas help desks. When your line is down, you reach JLS's expert support team in York, PA — working directly with the engineers who designed and programmed your system. Some JLS lines are still running 15+ years after install.
Get Service & Support Order parts
Day 1–Decades
Support for the life of your line
U.S.
Parts & service
JLS View
Real-time remote support
Live
In-house customer service & support

JLS service and support keeps your robotic packaging systems running for the life of the line — OEM spare parts, scheduled preventive maintenance, refurbishment and retooling, real-time remote diagnostics and code push via JLS View, operator and maintenance training, and on-site field engineering. Support comes from JLS's U.S.-based in-house support team, working directly with the engineers who built and programmed your system — never a third-party contractor.

What we cover

Day one to decades.

Parts, maintenance, remote diagnostics, training, refurbishment, and field service — all from the team in York, PA that designed and built your line.

Spare parts

OEM parts, fast dispatch

Critical and consumable parts shipped from York, PA. Centrally located in the US for fast turnaround on parts.

Preventive maintenance

Scheduled PM programs

Annual, semi-annual, or shift-based PM cadences. Tailored to your application, your sanitation cycle, and your maintenance team's capability.

Refurbishment & retooling

Extend the life of what you own

Existing JLS Hawks and Talons can be refurbished and retooled for new product mixes. Real proof: a Fortune 500 customer recently completed FAT on two retooled Hawks — 16 recipes per machine, 4 days, full wire tracing.

JLS View remote support

Remote diagnostics + code push

Secure remote access built into the B&R Automation platform. JLS controls engineers see your machine's live state, diagnose issues, and push updates without sending a tech to your plant.

Training

Operator + maintenance training

Trained in hours, not weeks. Recipe management, washdown procedures, fault recovery, basic diagnostics. On site or at JLS's York, PA training facility.

On-site service

Field engineering dispatch

When the line is down and remote diagnostics aren't enough, field engineers dispatch from York, PA — backed by the team that designed your system.

Real-time virtual support

See what your operator sees — instantly.

JLS View real-time remote support.

JLS View is our real-time remote support technology that virtually connects your line directly to our team in York, PA. Using RealWear headsets or the XMReality app, our support team sees exactly what your operator sees in real time — for instant diagnostics, support, and training, without waiting for a truck roll.

See how JLS View works →
70 YearsAutomation engineering — food-exclusive today
Multiple PatentsAll in food packaging automation
IP69K-capableA capability JLS builds to, by application
15+ YearsMachines still running
U.S. BuiltYork, PA
Contact support

Reach the team that knows your machine.

After-hours emergency line
855-505-5900

Monitored by an on-call technician. Leave your name, company, number, and equipment serial number, and they'll return your call as soon as possible.

Customer support
cst@jlsautomation.com
Main office · 717-505-3800
Aftermarket sales & service
Gabriel Escobar
Director of Aftermarket Sales & Service
gescobar@jlsautomation.com
717-668-3981
Parts sales
Mandy Watson
Customer Service Manager
mwatson@jlsautomation.com
717-505-3930
Alfredo Santiago
Customer Service Representative
asantiago@jlsautomation.com
717-505-3974
Erin Sechrist
Customer Service Administration
esechrist@jlsautomation.com
717-505-3989
Field service
Ariane Lambert
Service Coordinator
alambert@jlsautomation.com
717-505-3940
Lucas Boucher
Aftermarket Solutions Engineering Manager
lboucher@jlsautomation.com
717-505-3932
Technical Support Engineer
Field service (rotational)
717-699-7572

Request service, support, or parts

Need help with existing JLS equipment or want to order parts? Tell us what you need and how urgent it is so we can route your request to the right person. For urgent, line-down issues, call the after-hours line above.

By submitting, you agree that JLS Automation and Robert Reiser & Co. may contact you about your inquiry.

Ready for the realities of your line?

Bring us your product. We'll test it in our York, PA lab, engineer the automation, and prove it on your real product — before we say yes.

Schedule a facility tour Talk to an application engineer

Over 1,000 custom installs. Predictable performance. Premier, dedicated service.

  • Factory-tested reliability
  • In-house programming — York, PA
  • Same in-house team, day one to decades later
  • Fast dispatch from York, PA — within a day's drive of most East Coast and Midwest plants
  • Remote diagnostics + on-site support
Already running a JLS line?
Connect with the service experts who keep your automation performing.
Spare parts, preventive maintenance, retooling, training, and on-site support — from JLS's in-house support team, backed by the engineers who built your machine.
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